Shipping, Delivery & Store Pickup

At Serah Spices, we pack every order carefully to keep your spices fresh, clean, and ready to use. This policy explains how shipping, delivery charges, delivery timelines, and pickup options work for orders placed through our website.

Order Processing

Orders are usually processed after payment confirmation or order confirmation for Cash on Delivery orders. Once your order is packed and handed over for delivery, you may receive order or tracking updates through the available communication method.

Shipping Charges

Shipping charges may vary based on your delivery location, order value, selected shipping zone, and available courier service. The final shipping charge will be shown during checkout before you place the order.

Free Shipping

Serah Spices may offer free shipping above a minimum order value. The free shipping limit may change from time to time based on offers, delivery zones, or business policy. The applicable shipping charge or free shipping benefit will be displayed at checkout.

Delivery Timelines

Delivery time depends on your location and courier availability. Most orders are delivered within the estimated timeline shown or communicated after dispatch. Delivery may take longer during holidays, festivals, bad weather, courier delays, remote-location service limitations, or other situations beyond our control.

Delivery Address

Customers must provide a complete and accurate delivery address, phone number, pincode, and landmark if required. Serah Spices will not be responsible for delays, failed delivery, or return of shipment caused by incorrect or incomplete address details.

Shipping Zones

Shipping zones and delivery charges are managed based on serviceable locations. If your area falls under a specific shipping zone, the related delivery charge and availability will be shown during checkout.

Failed Delivery

If delivery fails because the customer is unavailable, the phone number is unreachable, the address is incorrect, or the order is refused, re-delivery or return charges may apply. Refunds for such orders, if approved, may be processed after deducting applicable shipping or handling charges.

Damaged or Missing Shipment

If your package is damaged, opened, leaking, or missing any item at the time of delivery, please contact Serah Spices customer care within 48 hours of delivery with clear photos or an unboxing video. This helps us verify and resolve the issue quickly.

Store Pickup

If store pickup is available, customers may choose the pickup option during checkout or contact customer care for confirmation. Pickup orders must be collected only after receiving confirmation from Serah Spices.

Pickup Requirements

For store pickup, please carry your order number, registered phone number, or payment confirmation. Serah Spices may verify these details before handing over the order.

Contact

For shipping, delivery, tracking, or pickup-related support, please contact Serah Spices customer care with your order details.