Privacy Policy

At Serah Spices, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

1. Information We Collect

We may collect personal information such as your name, phone number, email address, billing address, shipping address, pincode, order details, payment status, and communication details when you use our website or place an order.

2. Account Information

If you create an account on our website, we may store your login details, order history, saved addresses, wishlist, and other account-related information to provide a better shopping experience.

3. Payment Information

Online payments are processed through secure third-party payment gateways. Serah Spices does not store your card number, UPI PIN, net banking password, CVV, or sensitive banking details. We may store payment status, transaction reference, and order confirmation details for order processing and support.

4. How We Use Your Information

• To process and deliver your orders
• To contact you regarding order updates, delivery, or support
• To send invoices, confirmations, and important service messages
• To improve our website, products, and customer experience
• To manage returns, refunds, cancellations, and complaints
• To prevent fraud, misuse, or unauthorized activity

5. Communication

We may contact you through phone, email, SMS, WhatsApp, or other available communication channels for order confirmation, delivery updates, payment updates, customer support, and important service-related notifications.

6. Marketing Messages

If you subscribe to our newsletter or offers, we may send you updates about new products, discounts, and special promotions. You may opt out of promotional communication where such an option is available.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve website performance, remember preferences, analyze traffic, manage login sessions, and provide a smoother shopping experience. You can control cookies through your browser settings.

8. Sharing of Information

We do not sell your personal information. We may share necessary details with trusted service providers such as courier partners, payment gateways, SMS or WhatsApp notification providers, email service providers, and technical support partners only for order processing, communication, delivery, payment, or website operation.

9. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or alteration. However, no online platform can guarantee complete security, and customers are also responsible for keeping their login details safe.

10. Data Retention

We may retain your information for as long as required to process orders, provide support, maintain business records, comply with legal requirements, prevent fraud, and resolve disputes.

11. Your Rights

You may contact us to update, correct, or request access to your personal information. Account-related requests will be handled after verifying your identity and order/account details.

12. Third-Party Links

Our website may contain links to third-party websites or services. Serah Spices is not responsible for the privacy practices, content, or security of external websites.

13. Children's Privacy

Our website is intended for general customers and is not specifically designed for children. We do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version published on this website will apply to your use of our website and services.

15. Contact

For questions, corrections, or privacy-related requests, please contact Serah Spices customer care with your details.