Return & Exchange Promise

At Serah Spices, every order is packed with care to keep our spices fresh, clean, and safe. Since our products are food items, we follow a hygiene-first return and exchange policy while making sure genuine delivery or quality issues are handled fairly.

Our Freshness Promise

If your order reaches you damaged, leaking, incorrectly packed, missing an item, or not matching what you ordered, please contact us within 48 hours of delivery. After checking the issue, we may arrange a replacement, store credit, or refund where applicable.

Returns or Replacements Are Accepted For

• Wrong product delivered
• Product received in damaged or opened condition
• Missing item from the order
• Quality concern reported immediately after delivery with clear photos or video

Returns Are Not Accepted For

• Opened, used, or partially consumed food products
• Return request raised after 48 hours of delivery
• Product damaged after delivery due to customer handling or storage
• Change of mind after dispatch, unless approved by our support team

How to Raise a Request

Please contact Serah Spices customer care with your order number, registered phone number, and clear photos or an unboxing video showing the issue. This helps us verify and resolve your request faster.

Refunds

Approved refunds will be processed to the original payment method where possible. Bank or payment gateway timelines may vary, but most refunds are completed within 5 to 7 business days after approval.

Cancellation

Orders can be cancelled before dispatch. Once an order is shipped, cancellation may not be possible. If you need help, please contact us as early as possible.

Contact

For return, exchange, cancellation, or refund support, please contact Serah Spices customer care with your order details.